Support

Surfbird is built and run by one person, so expect a reply within a day rather than an hour.

Get in touch

support@surfbird.app — bugs, billing, account deletion, or anything that is not working.

Things people ask

No tips are appearing

Surfbird has to hear the other person, so the call needs to come out of your laptop speakers rather than headphones, with the phone close enough to pick it up. The listening bar on the call screen tells you whether it can hear the room. Tips start once there is enough speech to work with — roughly half a minute in.

My document will not upload

PDF, plain text, Markdown and RTF work. A scanned PDF does not: the text has to be selectable, because Surfbird reads it on your phone rather than sending the file anywhere.

How do I cancel?

Subscriptions are billed by Apple, so cancel in Settings on your device: your name, then Subscriptions. Cancel at least 24 hours before the renewal date. Calls you have already had stay in your history.

How do I delete my account?

In the app: Settings, then Delete account. Your calls, recaps, documents and plan are erased from the server immediately and cannot be recovered. If you cannot get into the app, email us from the address on the account.

Is my call recorded?

The audio is never recorded, uploaded or streamed. Speech becomes text on your phone using Apple's on-device recognition, and only that text is sent. The Privacy Policy sets out exactly what is stored and for how long.